Billing & Cancellation Policy

Effective date: May 15, 2026 · Last updated: May 15, 2026 This Billing & Cancellation Policy (the “Policy”) explains how subscription billing, renewals, cancellations, refunds, and account suspension work for MowPro, operated by RaT Studios LLC. It supplements our Terms of Service and Privacy Policy. 1. Plans and Pricing MowPro currently offers a Free plan and the following paid plans, billed in U.S. dollars: • Solo — $19/month or $190/year (two months free on annual); • Pro — $39/month or $390/year (two months free on annual); • Crew — $69/month or $690/year (two months free on annual); • Seasonal Pause — $5/month, available to Solo, Pro, and Crew subscribers, subject to Section 6. Plan features and limits are described on our pricing page and may change as the product evolves. Current pricing always controls over older marketing materials. 2. Free Plan The Free plan is limited to 15 customers and 25 active jobs per calendar month. When you reach a Free-plan limit, we will display an in-app notice and prevent creation of additional records of that type until the next month begins or you upgrade. Existing records remain accessible. Free accounts that are inactive for 12 consecutive months may be archived after 30 days’ email notice. 3. Billing Cycles and Renewal Monthly plans renew automatically on the same day each month based on the date you first subscribed. Annual plans renew automatically on the anniversary of your first paid day. You authorize MowPro and its payment processor (Stripe) to charge your chosen payment method for each renewal unless you cancel before the renewal date. Renewal reminders. For annual plans, we will send a reminder email at least 15 days before each renewal. For monthly plans, you will receive a receipt after each successful charge. 4. Taxes Listed prices do not include taxes. If sales tax, VAT, GST, or similar taxes apply based on your billing address, those taxes will be added at checkout and on each renewal. You are responsible for any withholding taxes required by your jurisdiction. Tax calculations are performed by our payment processor. 5. Cancellation You may cancel a paid subscription at any time directly from the in-app billing settings — no email, phone call, or chat is required. Cancellation takes the following effect: • Monthly plans: paid features remain active through the end of the current monthly billing period; no further charges are made. • Annual plans: paid features remain active through the end of the prepaid annual term; no further charges are made. Annual fees are not prorated or refunded on mid-term cancellation except as described in Section 7 or as required by law. California, Colorado, New York, and similar “click-to-cancel” jurisdictions. If you signed up online, you can cancel online in steps no more complex than signup. If you ever cannot cancel in-app, email support@mowpro.app and we will cancel within one business day, effective as of your request date. 6. Seasonal Pause Solo, Pro, and Crew subscribers may activate Seasonal Pause at $5/month after at least 30 days on a paid plan. While paused: • Your customers, jobs, invoices, history, reports, and Portal User access are preserved; • Paid features that involve active scheduling, crew users beyond one, and bulk operations are temporarily disabled; • You are billed $5/month until you reactivate or cancel. You may activate or end Seasonal Pause from billing settings. The total duration of any single pause is capped at 9 months; after that, the account either reactivates at its prior plan or is downgraded to Free at your option. 7. Refunds Subscription fees are non-refundable once a billing period has begun, except in the following cases: • 14-day money-back guarantee on first paid month. If you cancel within 14 days of your first paid charge on MowPro, email support@mowpro.app within that window and we will refund that charge in full. This applies once per account. • Annual plan first-30-day window. If you cancel an annual plan within 30 days of the initial purchase, you may request a full refund of the annual fee, less any usage exceeding Free-plan limits during that window. • Duplicate charges or billing errors are refunded promptly upon verification. • Service unavailability. If a verified outage attributable to MowPro prevents normal use of paid features for more than 72 consecutive hours within a billing period, we will, upon request, credit the affected portion to your next invoice. • Where required by law, including statutory cooling-off rights in your jurisdiction. Refunds are issued to the original payment method and typically post within 5–10 business days, depending on your bank or card issuer. 8. Failed Payments and Dunning If a renewal payment fails, we will: • Retry the charge up to 3 times over 14 days (typically on days 1, 4, and 10 after failure); • Email the account owner after each failed attempt; • On day 15, downgrade the account to Free and disable paid features, while preserving data; • Permanently delete or anonymize remaining account data 60 days after downgrade if no payment method is restored and the owner has not requested an export. See Section 11. 9. Chargebacks If you dispute a MowPro charge with your card issuer or bank without first contacting us, we may suspend your account during the dispute. We strongly encourage you to email support@mowpro.app first; most billing issues are resolved within one business day. Repeated or fraudulent chargebacks may result in permanent account termination. 10. Price Changes We may change plan pricing or features. For existing paid subscribers: • Monthly plans: price changes take effect at the next renewal at least 30 days after we send notice by email or in-app. • Annual plans: price changes take effect at the next annual renewal; existing annual subscribers keep their current price through the end of the prepaid term. • If you do not agree to a price change, you may cancel before it takes effect with no penalty. 11. Data Export and Deletion After Cancellation Before cancellation. We strongly encourage Providers to export customer records, invoices, expenses, and accounting CSVs from the Accounting Center before canceling, for tax and customer-service continuity. After cancellation or downgrade to Free. We retain your full data for at least 30 days in a recoverable state, during which you may reactivate or request a one-time export. After 30 days, paid-tier records (such as advanced reports, snow event records, and crew-user permissions) may be removed, while core customer, job, invoice, and accounting records remain available to the extent your plan supports them. Account deletion. You may request full account deletion at any time by emailing support@mowpro.app. We will delete or anonymize your personal information within 30 days, subject to the retention exceptions described in the Privacy Policy (tax records, fraud prevention, legal obligations, and operational backups on rolling deletion). 12. Promotions and Discounts Promotional pricing, discounts, and trial extensions apply only to the periods described in the offer and revert to standard pricing at renewal unless otherwise stated. Promotions cannot be combined unless we say so in writing. 13. Beta Features Features marked as “beta,” “preview,” or “early access” may be added to or removed from any plan, may change without notice, and are not a basis for refund. 14. Changes to This Policy We may update this Policy as MowPro evolves. For material changes affecting paid subscribers, we will provide notice by email or in-app at least 30 days before the changes take effect. 15. Contact For billing questions, cancellation help, refund requests, or to report a charge issue: Email: support@mowpro.app (subject: “Billing”) Response time: typically within one business day.